Glossário · SDS
Service Description Standardization
Service description standardization is the practice of describing every contracted service the same way: same verb, same unit of measurement, same set of characteristics. A service has no physical dimension, so what gets standardized is scope — what is included, how delivery is measured, and what characterizes execution.
In practice
What this changes in your master data
The unit of measurement is the critical point
Per hour, per point, per metre, per ticket. A service without a declared unit is a service you can neither compare nor audit.
Scope is a characteristic, not a paragraph
What is included and what is not become fields. In prose, each reader understands it differently.
Questions
Frequently asked questions about this term
Without it, "preventive maintenance" means six different things in six contracts. The consequence shows up when comparing quotes, measuring what was delivered and disputing invoices — and none of those is fixable afterwards, once the service has been performed.
The practice is the same; the object changes. Materials have dimensions, standards and finishes; services have scope, unit of measurement and frequency.
The structure is the same, and frequency is one of the characteristics. It is what separates "monthly maintenance" from "repair on demand".
Keep going
Related terms
Material Description Standardization · Material taxonomy · Master data